Wednesday 26th August 2015
Submitted by Julie (Daughter of Resident)
"My name is Julie; I live in Hove and My Mother lives a short way away at Wilbury Rest Home.
I looked at several place for my Mum, but as soon as I walked into Wilbury several years ago it felt right. The house is beautiful with original chandeliers and a lovely lounge; it just felt right.
Then I met Audrey who runs the Home and I just knew my Mum had to live there. Audrey is just perfect for my Mum; kind, funny but strong too; just the right affect.
It has been a wonderful few years; the staff are kind and helpful and it is like a big family.
The residents all get on so well and there are lots of activities if anyone wants to participate, but if they don’t they do not have too which is great.
I never miss the Garden Party in the Summer or the Christmas Party, complete with a family Father Christmas and amazing food from the incredible cook; no one makes cakes or pastries like her.
Also on special occasions like VJ day or Jubilee Day there are celebrations. Even on Halloween the dining room is decorated.
Nothing is too much for Audrey and the staff who are caring and kind and have been so good when my Mum was not so well.
Thanks to Graham and family who have done so much to make life better for so many people."
Wednesday 26th August 2015
Submitted by Yvonne (Resident at Wilbury)
"My name is Yvonne and I have lived at Wilbury Rest Home for just over 5 years.
I have enjoyed every minute of it and I am so thankful that my daughter found me such a lovely place to live in.
We have a super Manager here named Audrey and she is such a laugh and she arranges all sorts of things for us to do and the owner Graham comes in and has lunch with us usually once a week and he is kind and amusing too and pays for people to come in and play and sing for us.
Our Cook is marvellous and we have really nice food and the staff of Carers really make one feel as if they really care about us.
Well I could think of a lot more to say; I haven’t been asked to write this, but I felt I must. Yvonne."
Monday 11th June 2015
Submitted by John Brewster (Son-in-law of Resident/Service User) on Thursday 11 June 2015. Review relates to June 2015.
"This is a copy of the letter that I sent to Wilbury Rest home recently:- This letter is to thank everyone involved for the last nine and half years in caring for Mum. When she originally came to you in 2005 for short term respite following a serious operation and rehabilitation her expectation was to be confined to her room and being attended to by "warders". Within a week she realized how lucky she was to have been placed in a home with such a caring atmosphere, created by management and staff dedicated to her wellbeing. (As well as enjoying every meal without having to cook it). She decided to stay. The outings and trips were all new to her, the day trip to France became a special memory as her first and only visit to a foreign country. She had a lot of fun! You all made our lives so much easier. For the first time in her (adult) life she could relax in a caring, safe environment without worry. This in turn allowed us the luxury of not having to worry about her day-to-day care, any overexertion or accidental injury. It seems there are in existence some homes providing poor quality care, in the last nine and a half years we have never had any single concern regarding Mums care. In these days of reduced funding and occasional staff shortage it is reassuring to know these problems have had no adverse effect on the care of your residents. A further thank you for hosting her 100th birthday party and arranging for a visit by the Mayor and Mayoress, making a special occasion even more memorable for Mum and the family. The photographs will be kept for future generations. Perhaps the biggest compliment we could give is should we ever need the care you provide we hope people like you are still available, and that we find them. With our thanks, love, and best wishes to you all. Carol & John
How likely would you be to recommend Wilbury Rest Home? Extremely likely
Overall Standard: Excellent Facilities: Excellent Care / Support: Excellent Cleanliness: Good Treated with Dignity: Excellent Food & Drink: Excellent Staff: Excellent Activities: Good Management: Excellent Safety / Security: Good Rooms: Good Value for Money: Good."
Monday 11th August 2014
Submitted by Peter Hannis (Relative of Resident/Service User) on Monday 11 August 2014.
"This is a fantastic Care Home. Whenever I visit it seems like everyone is one big happy family. I am always told that the food is very good and all the staff really do seem to care. I have always been welcomed!
Overall Standard: Excellent Facilities: Excellent Care / Support: Excellent Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent Staff: Excellent Activities: Excellent Management: Excellent Safety / Security: Excellent Rooms: Excellent Value for Money: Excellent."
Wilbury is privately owned and family run. We have established an excellent reputation in the local community and have regularly obtained excellent inspection reports from the regulatory body CQC (Care Quality Commission). In our most recent inspection carried out on 14th April 2016, we were accredited with the rating of 'Good'.
People were treated with respect and dignity by the staff. People who used the service told us they felt safe. A relative told us, 'It's reassuring to know that mum is safe and well cared for here.'
A visiting GP we spoke with described the effective working relationship with the service and the high level of care provided. They told us, 'It's a well-managed home and the care is very good, I would be happy for my parents to live here.'
People were supported by a kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. A person who used the service told us, 'The staff here are all very kind and caring.'
Here are some quotes taken from one of our recent CQC reports
To see our most recent CQC report
Why Choose Wilbury Care Home?
At Wilbury we pride ourselves in assisting residents to face with confidence, changes and disabilities that may confront them in the future. We provide the opportunity to continue with past interests, hobbies and relationships and to facilitate the development of new ones.